How we handle personal information

Privacy Policy

Last updated: September 23, 2026

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our website and related services (the “Service”). It also explains your privacy rights and how the law protects you.

We use the information you provide to respond to enquiries and provide our services. Optional analytics and advertising measurement are controlled by your cookie choices, which you can change at any time. Browsing the website does not select these optional settings for you.

Interpretation and Definitions

The words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

“Account” means a unique account created for you to access parts of our Service (for example, if any login areas are provided).
“Affiliate” means an entity that controls, is controlled by or is under common control with us, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote.
“Company” (referred to as either “the Company”, “we”, “us” or “our” in this Agreement) means CRUISE ANDAMAN COMPANY LIMITED, 141, 2, Mai Khao, Thalang District, Phuket 83110, Thailand.
“Cookies” are small files that are placed on your device (computer, mobile device or any other device) by a website, containing details of your browsing history on that website among its many uses.
“Country” refers to Thailand.
“Device” means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
“Personal Data” is any information that relates to an identified or identifiable individual, such as your name, contact details, and other information described in this Policy.
“Service” refers to our website, content and related services offered by Cruise Asia.
“Service Provider” means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on our behalf, perform services related to the Service or assist us in analyzing how the Service is used.
“Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
“Website” refers to the Cruise Asia website and all pages under our control.
“You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information We Collect

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

Name
Email address
Phone number
Any other details you choose to share when sending an inquiry or booking request.

We assign each enquiry an internal reference to track its processing status. We keep a private service record of that reference, submission time, enquiry entry point, structured charter details and email sending status. This record does not copy your name, contact details or free-text message. Optional campaign attribution is included only with the relevant cookie choices.

Confirmed Quotes and Payments

When we prepare a formal charter quote, we keep a separate private record of the customer name and email, charter details, agreed amounts, quote terms and payment status. The private quote link provides access to these details; please do not share it publicly. Quote pages are excluded from our optional analytics.

Where Escrow.com payment is available and you choose to continue, we share the buyer email and the agreed transaction details with Escrow.com to prepare the payment. Card, identity-verification and bank details requested by Escrow.com are entered on its own website, subject to its privacy policy and transaction terms. We retain the provider transaction reference and verified payment status to reconcile your quote; a return to our website alone is not proof that payment has been received.

In-person Security Deposit Payments

The separate yacht security deposit is paid by card through our on-site POS terminal at check-in. The terminal provider, acquiring bank and your card issuer process the payment and card information under their applicable privacy notices. The website does not collect card details for this deposit, and it is not processed through our online Escrow checkout.

We may keep the booking reference, payer name, payment amount and currency, transaction date, terminal reference, masked receipt and refund or release status. Where a deduction is considered, relevant handover and return inspection records, photographs, correspondence and cost evidence may also be linked to the booking. We use these records to administer the charter contract, reconcile payments, manage refunds and claims, prevent fraud and meet legal or accounting obligations, using the applicable lawful basis for each purpose.

Access is limited to staff and providers who need the records for those purposes. Relevant records may be shared with the payment provider, banks, insurers or professional advisers where necessary to process a payment, refund or dispute. We retain them only as long as needed for the charter, applicable record-keeping obligations or an unresolved claim, then securely delete or anonymise them.

Do not send full card numbers, PINs or card security codes through our website forms or email. Enter card information only through the payment terminal or the payment provider's secure process. Contact us using the details below to ask about these records or exercise your applicable privacy rights.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as your device's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We use a first-party cookie, cruise_consent_v1, to remember your cookie choices for up to 180 days across cruiseasiayacht.com and our www and info subdomains. This preference cookie stores your choices and their dates, not your name, email address or enquiry details.

If you allow Analytics, an optional first-party cookie, cruise_attribution_v1, can remember campaign source tags across these websites for up to 30 minutes. Advertising click identifiers are included only when you also allow Advertising measurement. Withdrawing the relevant choice clears or removes these optional values. A successful enquiry can include its random reference in consented analytics so we can reconcile the event with its service record.

Analytics, optional: if you allow it, Google Analytics helps us understand website visits and successful enquiries. The Google Analytics tag is not loaded until you allow analytics.
Advertising measurement, optional: you can separately allow advertising cookies and the use of measurement data to understand which ads lead to website visits and enquiries. Our current Google measurement runs through Analytics, so allowing advertising measurement alone does not load it. Personalized advertising remains disabled.

Both optional choices are off until you select them. You can reject optional cookies and still browse yachts, request a quote and send an enquiry. We do not send the contents of your enquiry, your name or your email address as analytics event parameters.

Use Cookie settings below or in the footer to review or withdraw your choices. Withdrawing analytics consent stops further Analytics measurement; it does not erase data already received by Google. If your browser cannot save the preference cookie, your new choice applies only to the current page. To keep it across pages, allow first-party cookies or clear this site's previously stored cookies.

How We Use Your Data

Cruise Asia uses collected data for the following purposes:

To provide and maintain the Service.
To manage your inquiries, bookings, and communication.
To contact you with updates, offers, or service notifications.
To provide customer support and improve service quality.
To analyze usage and enhance website performance.
To detect, prevent and address technical issues or fraud.

Sharing Your Information

We may share your information only under the following circumstances:

Service Providers: For tasks such as analytics, communication, hosting, and security.
Affiliates & Partners: To enhance service offerings or promotions.
Legal Requirements: If required by law, subpoena, or government request.
Business Transfers: In case of merger, acquisition, or asset sale.

Your Data Rights

Access, request, or delete your personal data.
Update or correct your information.
Withdraw consent where applicable.
Control cookie settings.

Data Retention & Security

We retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We implement strong administrative, technical, and physical safeguards to protect your information. However, no method of transmission is 100% secure.

Children’s Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us and we will take steps to remove such information.

Links to Other Websites

Our Service may contain links to external websites that are not operated by us. We strongly advise you to review the Privacy Policy of any site you visit. We are not responsible for the content, privacy practices, or policies of third-party websites.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. You will be notified of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted.

Contact Us

If you have questions about this Privacy Policy, you can contact us at:

Email: cruiseandamanyacht@gmail.com
Phone: +66 8008 25086
Address: 141, 2, Mai Khao, Thalang District, Phuket 83110, Thailand